Get help

In the web app

Go to Help → Contact support. Say what you were trying to do and what happened. Pick the rig it is about.

Your message is sent with your account details and the rig’s agent version, last report time and source status, so you don’t need to look those up.

In the mobile app

Go to Account → Contact support.

By email

Email support@astralwarden.com. Say which rig, and roughly when the problem happened.

Replies

I reply by email, to the address on your account.